PK Utils support
Questions about using a program, buying it or its licence are handled in a private chat with our bot — in Telegram or MAX, whichever you prefer.
Contact support
The bot will ask which program it is about and pass your request to an operator. The operator replies in the same chat. The bot's messages are in Russian; you can write in English.
The messenger shows the organisation in the bot's profile — sole proprietor Pavel Gennadyevich Kirichenko, INN 366235548321. That is how you know the bot is ours.
Straight to your program
Open support tagged with the program, so the operator sees it in the request.
What to include
- The program name and version — Help → About.
- What you did, and what happened instead of what you expected.
- For licence questions — the key or the order number.
You can attach a screenshot or a log right to your message in Telegram — the bot passes the file on to the operator. In MAX attachments do not get through yet: there the bot replies with the address to send the file to and the request code to put in the subject.
pkutils@mail.ru — for documents, invoices and files, or if a messenger is not convenient.