Support — BFX Pulse
Questions about using a program, buying it or its licence are handled in a private chat with our bot — in Telegram or MAX, whichever you prefer.
Contact support
Your request reaches the operator tagged «BFX Pulse» — no need to name the program again. The operator replies in the same chat. The bot's messages are in Russian; you can write in English.
The messenger shows the organisation in the bot's profile — sole proprietor Pavel Gennadyevich Kirichenko, INN 366235548321. That is how you know the bot is ours.
What to include
- The program name and version — Help → About.
- What you did, and what happened instead of what you expected.
- For licence questions — the key or the order number.
You can attach a screenshot or a log right to your message in Telegram — the bot passes the file on to the operator. In MAX attachments do not get through yet: there the bot replies with the address to send the file to and the request code to put in the subject.
pkutils@mail.ru — for documents, invoices and files, or if a messenger is not convenient.